Koch Global Services ā Wichita, KS
Linux System AdminisratorNovember 2024 ā Current
- Transformed legacy documention from various formats and integrated into ServiceNow Knowledge Management instance.
NetApp ā Wichita, KS
Quality Assurance Engineer IIIApril 2016 ā August 2024
- As Interoperability team lead, drove continuous process improvement, served as a technical resource across the testing organization, and mentored up to 10 junior engineers and student contractors concurrently.
- Reduced capital expenditures by 60% by converting iSCSI test configurations to a VMware-powered virtual infrastructure.
- Led the adoption of Agile practices within the team, implementing 20-day sprint cycle and daily stand-ups to drive increased productivity and efficiency.
- Scoped, tested, and certified over 1,200 distinct VMware solutions for compatibility with NetApp block storage products, including new technologies like NVMe over Fabrics (NVMe-oF).
- Resolved issues and provided expert guidance by efficiently managing escalations from customer support and technical marketing teams.
- Acted as team representative in defect stand-up meetings, ensuring release health and championing potential stop-ship issues.
- Fostered strong partnerships with Original Equipment Manufacturers (OEMs) to coordinate qualification efforts and develop tailored test plans aligned with respective product release schedules.
Quality Assurance Engineer IIOctober 2014 ā April 2016
- Devised, engineered, and executed a cross-organizational strategy to ensure lab systems remained consistently updated to address the latest Common Vulnerabilities and Exposures (CVEs).
- Orchestrated a strategic partnership with VMware and engaged bi-weekly to fast-track defect resolution, discuss roadmap milestones, and secure early access to VMware builds, enhancing the product delivery lifecycle.
- Decreased lab footprint by 40% through the consolidation of hardware components in test configurations, optimizing resource utilization and maximizing test coverage.
- Optimized VMware deployment times in lab environments by 75% through the development of automation scripts and integration of configuration management tools.
- Built and maintained a centralized VMware vCenter infrastructure, facilitating collaboration between development and quality assurance teams.
Quality Assurance Engineer I/Student ContractorJanuary 2010 ā October 2014
- Designed and conducted tests on customer-like environments, incorporating physical servers, host protocol adapters, and multi-path drivers for integration with NetApp block storage products.
- Developed and maintained documentation for Windows Server solutions, improving configuration processes for both internal teams and external customers.
- Pinpointed and verified use cases for innovations such as Hyper-V Virtual Fibre Channel, boosting storage scalability.
